Concepts of supportive communication and supportive listening

Next Chapter Chapter 6 Interpersonal Communication Processes Taking an interpersonal communication course as an undergraduate is what made me change my major from music to communication studies. I was struck by the clear practicality of key interpersonal communication concepts in my everyday life and in my relationships. Discuss the cultural aspects of interpersonal communication.

Concepts of supportive communication and supportive listening

A forum for users of any of my texts but really for anyone interested in interpersonal communication, the fundamentals of human communication, and public speaking. This is a five-stage model and seems to get at most, if not all, of the essential listening processes and, more important, enables us to identify the relevant skills at each stage.

Here five stages are identified: Receiving, understanding, remembering, evaluating, and responding. Listening at the Receiving Stage The first stage in the process of listening is receiving the message.

Concepts of supportive communication and supportive listening

At this stage you listen not only to what is said verbally and nonverbally but also to what is omitted. Effective reception, then, consists of receiving what is as well as what is not said.

Here are just three suggestions for improving your listening reception: Avoid distractions in the environment; if necessary, shut off the stereo or and turn off your cell phone. Put down the newspaper or magazine; close your laptop.


Maintain your role as listener and avoid interrupting. Avoid interrupting as much as possible. It will only prevent you from hearing what the speaker is saying. That is, after receiving the message, you process it; you extract the meaning from the message. You can improve your listening understanding in a variety of ways.

Avoid assuming you understand what the speaker is going to say before he or she actually says it. If you do make assumptions, these will likely prevent you from accurately listening to what the speaker wants to say. Avoid judging the message until you fully understand it as the speaker intended it.

Material that is not clearly understood is likely to be easily forgotten. This can be done silently or aloud.

If done silently, it will help you rehearse and learn the material; if done aloud, it also helps you confirm your understanding of what the speaker is saying and gives the speaker an opportunity to clarify any misunderstandings.

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Listening at the Remembering Stage The third stage of listening is remembering the message. If you want to remember what someone says or the names of various people, this information needs to pass from your short-term memory the memory you use, say, to remember a phone number just long enough to write it down into long-term memory or relatively permanent memory.

Short-term memory is limited in capacity—you can hold only a small amount of information there. Long-term memory is unlimited.

To facilitate the passage of information from short- to long-term memory, here are FOUR suggestions: Focus your attention on the central ideas. Even in the most casual of conversations, there are central ideas.

Fix these in your mind.

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Repeat these ideas to yourself as you continue to listen. Avoid focusing on minor details that often lead to detours in listening and in conversation. Organize what you hear; summarize the message in a more easily retained form, but take care not to ignore crucial details or qualifications.

Unite the new with the old; relate new information to what you already know.

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Avoid treating new information as totally apart from all else you know. Repeat names and key concepts to yourself or, if appropriate, aloud.

After all, not all messages are equal—some are lies, some are truths; some are significant, some are trivial; some are constructive, some are destructive.

In evaluating messages consider these suggestions. Distinguish facts from opinions and personal interpretations by the speaker.AET Internal Combustion Engine Theory and Servicing.

This is a theory/laboratory course designed to introduce the student to basic heat engine types, their . Listening Effectively. In a Nutshell Almost everyone sincerely believes that he or she listens effectively.

Consequently, very few people think they need to develop their listening skills. Our philosophy. For over forty years Speakeasy has provided personal growth, communication development and consulting services to some of the most influential business leaders in the world.

Supportive communication focuses on specific events or behaviors, avoiding general, extreme, or either-or statements. Specific statements avoid extremes and absolutes.

The more specific a statement, the more effective it is in motivating improvement. Communication, in General. The single biggest problem in communication is the illusion that it has taken place.

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— George Bernard Shaw. If you cannot - in the long run - tell everyone what you have been doing, your doing has been worthless. CORE NEGOTIATION CONCEPTS. Rex Mitchell. Opportunities and requirements for negotiation (and persuasion) are everywhere, everyday.

Negotiation: * Conferring with another so as to arrive at the settlement of some matter (dictionary).

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